INBOUND
FULL-SERVICE INBOUND CALL CENTER
We provide a full-service call center that specializes in the trades. We book directly into your cloud-based dispatching software, and our process is designed to work almost like your internal customer service agents. With CSRs located all around the US, we are better able to handle extreme weather events that might shut down your office, and you don’t ever have to worry about turnover or training.
Our inbound team provides world class customer service for every customer, every day. What sets us apart from the competition?
- Integration with cloud-based softwares, including Service Titan, Housecall Pro, Fyxify, and more
- After hours dispatching for emergency service calls
- Our CSRs are qualified, prepared, and up to date with current software and industry best practices
- Unique results-based billing our CSRs focus on building quality relationships and taking care of your customers
CRM Integration:
We integrate with virtually all cloud-based softwares used in the home service industry. We specialize in Service Titan but also work with Field Edge, Sera, Successware, Fixify, Housecall Pro, and more.
After Hours Dispatching:
When your office closes for the day, we take over completely. After booking an after hours job (based on whatever criteria you have given us), we will call the on-call technician and dispatch him directly from your CRM - no need to bother an on-call manager unless we are unable to reach a technician or there are additional questions!
Intensive Training:
Our CSRs are trained using the time-tested principles from Power Selling Pros. They listen, empathize, ask questions, reassure the customer, build value, and show gratitude so every call is a wow experience. They are also trained to utilize urgency list and backup plan strategies to book every possible job.
Results-Based Billing:
Rather than charging per minute, we allow our CSRs to focus on building quality relationships with your customers. You pay a monthly base fee, and then charges for booked jobs and non-convertible calls.